Shipping policy

Shipping Policy (Global Official Version)

 

Effective Date: October 2026

 

This Shipping Policy applies to all orders placed on our website, covering domestic orders within Canada and all international orders worldwide. By placing an order, you agree to the shipping terms and delivery arrangements outlined below.

 

 1. Order Processing Time

 

All orders are processed and inspected within 1–4 business days after successful payment confirmation. Orders placed on weekends, public holidays, or peak sales seasons will be processed on the next available business day. We conduct strict quality checks before shipment to ensure all products are in good condition before delivery.

 

2. Delivery Timeframe

 

Standard shipping takes 7–15 business days after dispatch for all orders, including Canada domestic and international shipments. Delivery timeline may vary depending on the destination country, local logistics efficiency, and customs clearance progress.

 

3. Shipping Fees

 

Shipping fees are calculated automatically at checkout based on your delivery address, order weight, and package size. We offer regular free shipping promotions for qualified orders. All shipping fees paid during checkout are non-refundable unless the order is canceled by us or affected by our shipping errors.

 

 4. Customs & Import Duties

 

For all international orders, customers are solely responsible for any local import taxes, customs duties, clearance fees, or other related charges imposed by the destination country. We are not liable for customs delays, fees, or rejected deliveries caused by local customs policies.

 

 5. Order Tracking

 

Once your order is dispatched, you will receive a confirmation email with a valid tracking number and tracking link. You can monitor your package delivery status in real time. Please contact our support team if you need further assistance.

 

 6. Lost or Stolen Packages

 

After the package is marked as “delivered” by the logistics carrier, we are not responsible for lost, stolen, or misplaced packages arising from local delivery issues. If your package is lost in transit before delivery confirmation, we will provide a full refund or free replacement after verification.

 

 7. Policy Updates & Contact

 

We reserve the right to update our shipping rules and service scope. Changes will take effect once posted on our website.

For any shipping-related questions, please contact: marquettephineas213@outlook.com